Logistics, payment, and operational support partners within the Alibaba ecosystem
Relying on the global digital logistics and customs network, Cainiao provides a one-stop supply chain services for international merchants that seek to reach Chinese customers. For more detailed information please visit Tmall's knowledge repository
Warehousing Services
Bonded warehouses
Overseas warehouses
Bonded central warehouses
Domestic warehouses
Line-haul Shipping
B2B international transportation
B2B port-to-warehouse distribution service
Customs Affairs
Customs Clearance
Delivery Services
Delivery Services
Goods Returns
Reverse Services
Alipay provides a full range of cross-border payment solutions for Tmall Global Merchants
Alipay
Chinese consumers will make all payment in RMB via Alipay, Alibaba’s payment solutions platform. Alipay will then transfer the amount to the seller’s bank account overseas when sales reach an agreed amount for transferring (account is created with Alipay when the seller onboarded with Tmall Global). A certain percentage will be levied as service charges for the transfer. Click here to learn more about How to Register a Global Alipay Account.
Alipay Documentation
Before you start developing Alipay products and solutions, familiarize yourself with Alipay's latest documentation including developer guides, API reference, code samples, and more.
See Legacy documentation for previous versions of Alipay documentation, including product docs, APIs, and release notes on Cross-border Payment Services, Face-to-face Payment Services, and others.
Easy Onboarding Process
5 steps process to get from registration, certification, contract signing, opening a RMB account, to completion.
Intellectual property protection is a critical concern for businesses that sell on Tmall Global, as it is essential to safeguard their brands and products from infringement and counterfeiting. Tmall Global takes intellectual property protection very seriously and has implemented a range of measures to help businesses protect their intellectual property rights.
Intellectual Property Protection Platform
This platform provides businesses with tools and resources to help them identify and report any instances of intellectual property infringement or counterfeiting. Businesses can use the platform to file complaints and work with Tmall Global's support team to resolve any issues.
Intellectual Property Rights Team
Tmall Global also has a dedicated intellectual property rights team that works to proactively identify and prevent instances of infringement and counterfeiting. The team uses a combination of technology and manual review to identify potential infringing listings, and takes action to remove any infringing products from the platform.
Policies and Procedures
In addition to these measures, Tmall Global has also implemented a range of policies and procedures to prevent intellectual property infringement and counterfeiting. For example, Tmall Global requires all sellers to provide proof of authorization to sell branded products, and monitors product listings to ensure that they do not infringe on intellectual property rights.
TPs are third-party companies that have passed Tmall Global's qualification review, have both hardware and software capabilities in the e-commerce sector, and are dedicated to providing brand owners with full or partial operation services for their Tmall Global Stores. Brand owners can choose either self-operations or cooperation with TPs based on their strategic needs
Official TPs
Charging model: Fixed monthly fee + GMV-based commission
Third-Party Operation Services
Charging model: Fixed monthly fee + GMV-based commission
Third-Party Distribution Agency
Charging model: Discounts for sourcing; brand owners and TPs will negotiate who will pay marketing fees
Developing a marketing strategy on Tmall requires a comprehensive understanding of your target audience, product positioning, and branding.
Improve Sales
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Position your products in China's trillion dollar economy
